Shipping policy
Shipping Policy
Orizelle is dedicated to delivering your orders quickly and securely, working with trusted shipping partners to ensure a smooth experience. For shipping information and conditions, please see the details below.
Shipping Methods
We offer various shipping methods to ensure your order reaches you safely and promptly. Once your order is processed, you will receive tracking information to keep you updated on your shipment’s progress. Please note that delivery times and fees will vary depending on the destination country and chosen shipping method.
International Shipping
We ship to the Netherlands and the United Kingdom. Delivery times and fees will depend on the destination country and local customs policies. Please note that international shipments may experience delays due to customs clearance and might subject to customs fees depending on the carrier that will be used that is available on your country destination. You may contact us for more information at info@orizelle.com
Missing or Damaged Items
If your package is missing items or arrives damaged, please contact us within 7 days of delivery to file a claim. Be sure to provide your order number, photos of the packaging (if damaged), photo of the packing slip (missing item claims), and a description of the issue. Claims submitted after 7 days may not be eligible for resolution.
Note for Packaging Damage:
We always aim to deliver your items in great condition, and we carefully package every order to ensure they arrive safely. However, please note that if the packaging gets damaged during transit but the item itself remains fully functional, it won’t be eligible for a replacement or refund. For any questions, please reach out to our team at info@orizelle.com
Delivered but Not Received
If your tracking shows that your package has been marked as “Delivered,” but you have not received it, please file a claim directly with the carrier. You will need to provide us with the proof of loss or a formal claim confirmation from the carrier. Claims for packages marked as delivered will not be eligible after 7 days from the delivery date.
Order Modification
If you wish to modify your order, such as changing the quantity, address or product, we can accommodate this request within 12 hours of placing the order. After 12 hours, the order may already be in the shipping process, and modifications will no longer be possible.
Order Cancellation
If you wish to cancel your order, we can process the cancellation within 12 hours of the order being placed. After 12 hours, the order may already be in the shipping process, and cancellations will no longer be possible. Please reach out to us as soon as possible if you need to cancel your order.
General Information
Orders are processed and shipped within 0-1 business days (excluding weekends and holidays). Tracking information will be provided once your order has shipped. If you have any questions or need assistance, feel free to reach out to our customer support team at info@orizelle.com . We’re here to help!
|
Handling Time | Order Cut off Time: | Total Estimated Shipping Time: | |
|
Netherlands |
0-1 business days | 23:00 (GMT+01:00) Central European Standard Time (Amsterdam) | 6-9 Business days | |
|
United Kingdom |
0-1 business days | 22:00 (GMT+00:00) Greenwich Mean Time (London) | 7-10 Business days |
Company Details
Orizelle.com
Operated by: Matchify, a company registered in the Netherlands.
Customer Service Hours: Monday - Friday: 9:00 - 22:00 GMT
Email: info@orizelle.com
Phone Number: +31653479823
Company number: 95492895
VAT: NL867152540B01
Registered Address: Oostelijk Halfrond 33, 1183 EM Amstelveen, The Netherlands